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Forum Discussion

iFrank's avatar
iFrank
Aspirant
Oct 05, 2019

RBR20 Unable to Connect to iPhone App

I have an RBR20 Router with one satellite. I occasionally make use of the iPhone app to manage the network, and that has worked brilliantly.   I've just upgraded to a new iPhone, and the app is ask...
iFrank's avatar
iFrank
Aspirant
Oct 05, 2019

Just a quick update: the app on the old iPhone has just started to ask for user ID and password. And it's not being accepted. :smileyfrustrated:

  • ekhalil's avatar
    ekhalil
    Master
    Oct 06, 2019

    The app will ask you first about your MyNetgear user name and password. This is the email address and password that you need to access your Netgear account.

    After that you will also need to enter the Orbi management user name and password (admin and the password that you set in Orbi)