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Solved
RBR20 wifi doesn't have a valid IP configuration
Running Windows 10, Motorola surfboard sb6121 modem. RBR20 Orbi with 2 satellites.
All was fine this morning until I suddenly lost internet. Got the message "Wi fi doesn't have a valid IP c...
blacknatty wrote:
I note also that the blinking reset light is red, not orange as it was in the video, and it has not stopped flashing after several minutes. If that makes a difference.
Well, blinking red is BAD, BAD, BAD. Here's what Netgear says about the power button LED's:
Router and satellite power button LEDs
Solid green. Your Orbi router and satellite are powered on.
Solid amber. Your Orbi router and satellite are rebooting.
Pulsing amber. You must reset your Orbi router and satellite to factory default settings.
Pulsing red. Your Orbi system might need attention. Contact support.If you are Pulsing red, then the unit is not working correctly. The hardware warranty is 1 year.
OK test begun aaaaaaand ..... nothing. Pressing the reset button gave me no light over the power button. I YouTubed it to see how it was supposed to look beforehand - I get no light of any color. I held it down for awhile just in case and tried it, but no internet. 192.168.1.1 would not connect. Could it be that my base is wasted within a year of purchase? Recently both satellites have been intermittently turning orange and purple, but then going back to working fine. Do you think the base was failing and has now just given up the ghost?
blacknatty wrote:
OK test begun aaaaaaand ..... nothing. Pressing the reset button gave me no light over the power button. I get no light of any color.
No light of any color is not one of the possible choices. https://www.netgear.com/home/products/networking/wifi-routers/RBR20.aspx
So, it either has to be (1) the electrical outlet (no power), (2) the power supply, or (3) the Orbi. So, plug something into that electrical outlet (light bulb?) or move the Orbi to a different socket where something is working. (I had a plug strip once that did not have an indicator light on it and turned it off by mistake one time.) Maybe the power supply isn't plugged in all the way? If my memory is correct, the power supply is supposed to be 12v DC (have a multimeter handy?)
I guess it is "possible" that the LED itself could be broken, but that's the last component I would think could fail.
The Orbi is plugged into the same surge protector that the computer is plugged into, so I'm sure the power supply is fine. Everything else on that power strip is still working.
Sorry, but I get no light on the back of the orbi when I push the reset button. I also see no light on the top orbi ring at any time - when I press the sync button or power it on or off. Is there a way to get it to light up? The satellites light up. That's what's leading me to believe maybe the base unit has gone bad on me.
blacknatty wrote:
Sorry, but I get no light on the back of the orbi when I push the reset button. I also see no light on the top orbi ring at any time - when I press the sync button or power it on or off. Is there a way to get it to light up? The satellites light up. That's what's leading me to believe maybe the base unit has gone bad on me.
No light above the power switch EVER? Yes, when the Orbi powers on, the ring at the top is supposed to be solid white while it is powering up. (The power button doesn't move very much. One time I thought it was pushed "in" when it was actually "out")
I'd swap the power supply with one of the satellites that does show a green LED. If the power supplies are swapped and the satellite has no LED and the router suddenly does have light, that means the power supply is bad.
Yes, I've pushed the power button on and off a couple of times to confirm it's in the on position on the back of the base unit. No lights ever above the power button or on the top ring today during all this on and off stuff, plugging and powering shenanagins.
I don't get this: I'd swap the power supply with one of the satellites that does show a green LED.
Swap my base unit with a satellite? The satellites don't have anywhere to plug anything into them. They can't be the router. Also, the satellites don't show a green LED. They now just have a purple ring on the top showing no internet. Both of them at least still show that....so their power is working. Or am I misunderstanding? Swap the satellite with something else? Thanks for your patience and assistance.
On the back of the RBR20, to the right of the power button, under where it says "DC", that's where the power supply plugs into the router. It is not permanently attached. If there is nothing plugged in there, then there is no power supply.
I keep making assumptions. The base unit is the RBR20. What are the two satellites? Do they look like the RBR20, or are they units that plug directly into the electrical outlet? (with no cord).
OK, scratch that. I just checked the power brick and saw that I had unplugged it while doing all the plugging and unplugging. Am now smacking myself in the head so you don't have to.
Plugged it back in and I am now getting lights on the base unit. Imagine that.
BUT. Going through your directions, I still get bogged down when it comes to connecting the computer into the Orbi and opening a web page. Won't do it. I just keep getting the message that I'm not connected. I note also that the blinking reset light is red, not orange as it was in the video, and it has not stopped flashing after several minutes. If that makes a difference.
No, the satellites are not the RBR20s. They are RBW30s.
blacknatty wrote:
I note also that the blinking reset light is red, not orange as it was in the video, and it has not stopped flashing after several minutes. If that makes a difference.
Well, blinking red is BAD, BAD, BAD. Here's what Netgear says about the power button LED's:
Router and satellite power button LEDs
Solid green. Your Orbi router and satellite are powered on.
Solid amber. Your Orbi router and satellite are rebooting.
Pulsing amber. You must reset your Orbi router and satellite to factory default settings.
Pulsing red. Your Orbi system might need attention. Contact support.If you are Pulsing red, then the unit is not working correctly. The hardware warranty is 1 year.
OK, so that could be the issue then. We're still within the year of purchase. I'll contact support, thanks CrimpOn.
OK, just had 20 minutes on the phone with support. They fixed it. Not sure how, but got me back up and running. Got everything plugged back in to where it was and wifi has returned. Worked through it on the orbi login websites and made some changes there - had to manually enter in the mac address, for one thing. Everything is now reset back to factory, which is kind of a pain, but it's working. Thanks all for your assistance!
Be sure to do a back up of the RBR config to file for safe keeping. In case you need to do another reset, you can just load the file and save time.
Enjoy. :smileywink:
Thanks FURRYe38
:smileywink:
