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Forum Discussion
blacknatty
May 14, 2019Aspirant
RBR20 wifi doesn't have a valid IP configuration
Running Windows 10, Motorola surfboard sb6121 modem. RBR20 Orbi with 2 satellites.
All was fine this morning until I suddenly lost internet. Got the message "Wi fi doesn't have a valid IP c...
- May 14, 2019
blacknatty wrote:
I note also that the blinking reset light is red, not orange as it was in the video, and it has not stopped flashing after several minutes. If that makes a difference.
Well, blinking red is BAD, BAD, BAD. Here's what Netgear says about the power button LED's:
Router and satellite power button LEDs
Solid green. Your Orbi router and satellite are powered on.
Solid amber. Your Orbi router and satellite are rebooting.
Pulsing amber. You must reset your Orbi router and satellite to factory default settings.
Pulsing red. Your Orbi system might need attention. Contact support.If you are Pulsing red, then the unit is not working correctly. The hardware warranty is 1 year.
blacknatty
May 14, 2019Aspirant
OK test begun aaaaaaand ..... nothing. Pressing the reset button gave me no light over the power button. I YouTubed it to see how it was supposed to look beforehand - I get no light of any color. I held it down for awhile just in case and tried it, but no internet. 192.168.1.1 would not connect. Could it be that my base is wasted within a year of purchase? Recently both satellites have been intermittently turning orange and purple, but then going back to working fine. Do you think the base was failing and has now just given up the ghost?
CrimpOn
May 14, 2019Guru - Experienced User
blacknatty wrote:
OK test begun aaaaaaand ..... nothing. Pressing the reset button gave me no light over the power button. I get no light of any color.
No light of any color is not one of the possible choices. https://www.netgear.com/home/products/networking/wifi-routers/RBR20.aspx
So, it either has to be (1) the electrical outlet (no power), (2) the power supply, or (3) the Orbi. So, plug something into that electrical outlet (light bulb?) or move the Orbi to a different socket where something is working. (I had a plug strip once that did not have an indicator light on it and turned it off by mistake one time.) Maybe the power supply isn't plugged in all the way? If my memory is correct, the power supply is supposed to be 12v DC (have a multimeter handy?)
I guess it is "possible" that the LED itself could be broken, but that's the last component I would think could fail.