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blacknatty's avatar
blacknatty
Aspirant
Feb 03, 2019
Solved

RBR20 with Skype and Facetime

RBR20 with 2 satellites. Motorola surfboard sb6121 modem. Since I got Orbi, Skype and Facetime don't work. I've tried my Windows based pc (which is wired), my wireless mac laptop, my iPad. People can...
Troubleshooting
  • blacknatty's avatar
    blacknatty
    Mar 10, 2019

     

    Here's an image of what my ports are now. Not sure what I started with and it doesn't list here what is for FaceTime. He worked so quickly that I didn't copy down everything that he changed. Service type is set to port triggering. 

    He also put me back on daisy chain because of the layout of my house and the stone interior walls. Interestingly, the far satellite currently shows good signal although the closer one shows poor. Both are working fine for my needs though. 

ekhalil's avatar
ekhalil
Master
Feb 03, 2019

Do you know if your ISP supports IPv6? If not then please make sure to disable IPv6 in Orbi. If yes then you need to get the correct IPv6 information (fromyour ISP) in iPv6 settings in Orbi.

  • blacknatty's avatar
    blacknatty
    Aspirant
    Feb 04, 2019

    Hi Ekhalil, 

    Thanks for the reply. No, my ISP does not support IPv6. I show it disabled on my Orbi dashboard. Any other ideas?

    • ekhalil's avatar
      ekhalil
      Master
      Feb 04, 2019
      blacknatty wrote:

      Hi Ekhalil, 

      Thanks for the reply. No, my ISP does not support IPv6. I show it disabled on my Orbi dashboard. Any other ideas?

      1. Do you use wired or wireless backhaul?
      2. Do you the same issue if attached to the router as when attached to one of the satellites? Wired as well as wireless?
      3. Is Daisy Chain enabled or disabled (in advanced wireless settings)? If you're not using daisy chain configuration then please disable it.
      4. Please make sure that WMM and MU-MIMO are enabled (in advanced wireless settings),
      • blacknatty's avatar
        blacknatty
        Aspirant
        Feb 06, 2019

        I think I understand your questions, let me know if I get it wrong. 

        I am using both wired and wireless - the pc and laptop and ipad. (backhaul?) I have the same issues on all devices. I can see and hear the person on the other end, they can see me but not hear me. On all 3 devices, on either Facetime or Skype. 

        Daisy Chain is enabled, that is my setup with my 2 satellites. 

        WMM and MU-MIMU are both enabled in advanced settings.