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RBR20 with Skype and Facetime
RBR20 with 2 satellites. Motorola surfboard sb6121 modem. Since I got Orbi, Skype and Facetime don't work. I've tried my Windows based pc (which is wired), my wireless mac laptop, my iPad. People can...
Here's an image of what my ports are now. Not sure what I started with and it doesn't list here what is for FaceTime. He worked so quickly that I didn't copy down everything that he changed. Service type is set to port triggering.
He also put me back on daisy chain because of the layout of my house and the stone interior walls. Interestingly, the far satellite currently shows good signal although the closer one shows poor. Both are working fine for my needs though.
I would do this, file a support ticket here:
https://www.netgear.com/mynetgear/registration/login.aspx
Once you get in contact the NG support and reference this thread, I would ask them, if they cant' get this working for you, if they might have a beta they can directly pass to you to see if that might help your situation for your model Orbi. Hopefully a forum moderator can help effect this as well.
blacknatty wrote:
RBR20 with 2 satellites. Motorola surfboard sb6121 modem. Since I got Orbi, Skype and Facetime don't work. I've tried my Windows based pc (which is wired), my wireless mac laptop, my iPad. People can see my video on both platforms, but audio is mostly gone - cuts in occasionally. I've checked settings on all devices, they are fine and work normally on other applications. Talked to my ISP and Motorola, they say it isn't them. My internet speeds are fine, download 136.25, upload 21.5. The modem is basic and doesn't have advanced config settings. They're saying it has to be the router. Is there a setting on the Orbi that I don't know about that might be affecting this?
OK, as I see it I would need to purchase a support plan at this stage? I'm way past my covered support date. Or am I missing something?
I would make contact with Blanca_O as see what is available and can be done.
blacknatty wrote:
OK, as I see it I would need to purchase a support plan at this stage? I'm way past my covered support date. Or am I missing something?
Thank you FURRYe38, I'll do that. Thanks everyone for your efforts on my behalf.
blacknatty Have you tried this test:
“One other test to do with facetime (to confirm it's not a throughput issue) is to start your facetime call with only audio, will you get both-way audio then? Now during the call, switch to video. If sound works now, end the call and make a video call.”
