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Solved
RBR20 with Skype and Facetime
RBR20 with 2 satellites. Motorola surfboard sb6121 modem. Since I got Orbi, Skype and Facetime don't work. I've tried my Windows based pc (which is wired), my wireless mac laptop, my iPad. People can...
Here's an image of what my ports are now. Not sure what I started with and it doesn't list here what is for FaceTime. He worked so quickly that I didn't copy down everything that he changed. Service type is set to port triggering.
He also put me back on daisy chain because of the layout of my house and the stone interior walls. Interestingly, the far satellite currently shows good signal although the closer one shows poor. Both are working fine for my needs though.
I see, does having Daisy Chain enabled helped the farthest satellite to have a good connetion to the nearest satellite.
Sounds like this is more of a FW issue though. I would make contact with NG moderator and support.
blacknatty wrote:
The house is abt 3200 sq feet. Many walls (including interior walls) are a local limestone. The first satellite is about 34' away from the router. The second used to be 26' further past the first satellite. I've moved it so it's now only 12' past from the first satellite. There are not outlets between the one it's currently in and the one it was originally in: it's either 12' or 26' away from the first satellite. (which makes it about 46' or 60' away from the router. It worked fine at 60' away but I can't get it to sync at the 46' mark.)
Sorry, not sure what you mean. Firewall?
I have contacted Blanca_O. Is she a moderator/support, or do I need to contact another? I thought she was... Still waiting to hear back on that one.
Firmware issue.
Yes, shes a Moderator.
blacknatty wrote:
Sorry, not sure what you mean. Firewall?
I have contacted Blanca_O. Is she a moderator/support, or do I need to contact another? I thought she was... Still waiting to hear back on that one.
Updating: I have been able to Facetime with my sister (in the US), but not with relatives internationally. (why the difference?) Domestically, it works fine from my end but the video on their end is frozen.
Skype seemed to work fine domestically, but when I tried internationally it said the party I was calling was not online. She was, and was trying to call me during the same ten minute period. Skype told her I was not online also.
So for some reason, I can't communicate internationally.
What I've done with the tech guys is to open up all possible ports into the router.
Awaiting the next instructions to continue troubleshooting....
I would make contact with Apple and MS support and see what maybe happening with International Facetime and Skype connections. They may have some recommendations and information. If Domestic connections are working and international isn't, this would be a issue either with the app services or at the remote connection.
What DNS servers are you using?
Try 8.8.8.8 and 8.8.4.4 and 1.1.1.1
OK. This is really getting complex. I may end up hanging my head in shame and calling in a local computer guy to help out. I'll see if these guys can give me any info though, thanks FURRYe38 for keeping up with this.
Hi Chuck_M,
I don't know. Looking on my dashboard, under advanced settings>internet port, I see Domain Name Servers listed and two strings of numbers there, but they both start with 208.180.
Is that what you're talking about? Sorry, that could be beyond my capabilities...
Yes, recommend you change those three numbers from the 208.xx numbers to
8.8.8.8
8.8.4.4.
1.1.1.1
See if that makes any difference
Sorry this thread has ground to a halt. My contact in Australia has returned home, and I have no one else over there that I can easily inconvenience to test this with me. Not sure how to proceed or if I can proceed without being able to test internationally.
I use Teamviewer (teamviewer.com) to remotely manage all of my systems globally. I recommend it.
Thank you Chuck, but I don't understand how that would help me test Skype internationally. Can you explain?
It allows you to remote control machines. You could use it to initiate skype calls to yourself and answer them all from one machine.
Right I understand it allows you to remotely control machines. I don't understand how it would replicate an international Skype call. I have tested Skype and Facetime domestically and they work fine, for some reason. I could test it just as easily by calling my husband on his laptop in the other room, but it's the international aspect that appears to be the issue although I don't know why that is behaving differently than domestic calls.
We may have solved things. I got a call from support yesterday. They had done some research and found specific ports for Skype and FaceTime, and opened those. We tested Skype internationally and found that to work. I'm going to try and get a friend to test FaceTime internationally in the next couple of days. Fingers crossed!
Thanks for everyone's interest and assistance.
Great news.
Please post your new ocnfiguration and ports that were opened up so others will know for future reference. Please mark you post as solved as well.
Enjoy. :smileywink:
blacknatty wrote:
We may have solved things. I got a call from support yesterday. They had done some research and found specific ports for Skype and FaceTime, and opened those. We tested Skype internationally and found that to work. I'm going to try and get a friend to test FaceTime internationally in the next couple of days. Fingers crossed!
Thanks for everyone's interest and assistance.
Here's an image of what my ports are now. Not sure what I started with and it doesn't list here what is for FaceTime. He worked so quickly that I didn't copy down everything that he changed. Service type is set to port triggering.
He also put me back on daisy chain because of the layout of my house and the stone interior walls. Interestingly, the far satellite currently shows good signal although the closer one shows poor. Both are working fine for my needs though.
Awesome info. Thanks for posting. Hope this help future users.
Enjoy. :smileywink:
blacknatty wrote:
Here's an image of what my ports are now. Not sure what I started with and it doesn't list here what is for FaceTime. He worked so quickly that I didn't copy down everything that he changed. Service type is set to port triggering.
He also put me back on daisy chain because of the layout of my house and the stone interior walls. Interestingly, the far satellite currently shows good signal although the closer one shows poor. Both are working fine for my needs though.
