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Forum Discussion
Solved
RBR20
I purchased a new CM1000 modem and RBR20 router system. I was able to get the modem going just fine. When I followed the step by step instructions for the Orbi using the app, I can’t get internet on a...
Hi Ferrindel
Newly purchased products have 90 Days of Support available for free. To contact our Support team: http://www.netgear.com/support/contact.aspx
If ever you have devices purchased for more than 90 days you can always purchase a Support contract or go to https://community.netgear.com/ or https://www.netgear.com/support/ which is for free, our KBs and Community members will surely be able to help.
Regards,
Blanca
Community Team
Hi Ferrindel
Newly purchased products have 90 Days of Support available for free. To contact our Support team: http://www.netgear.com/support/contact.aspx
If ever you have devices purchased for more than 90 days you can always purchase a Support contract or go to https://community.netgear.com/ or https://www.netgear.com/support/ which is for free, our KBs and Community members will surely be able to help.
Regards,
Blanca
Community Team
Thank you! I was able to find the contact phone number for Netgear and a very nice person started a case file. However, while she was creating it, everything started working perfectly. Either it just needed a little time to sync up or she did something on her end. Either way, I'm up and running!
It seems the phone number I originally called was something of a scam, it was a third party support company called like Orbi Support Group, disguising their support as some kind of activation fee for $99.95. Really dirty, I'm glad I hung up on them!