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Forum Discussion
Solved
RBR20
I purchased a new CM1000 modem and RBR20 router system. I was able to get the modem going just fine. When I followed the step by step instructions for the Orbi using the app, I can’t get internet on a...
Hi Ferrindel
Newly purchased products have 90 Days of Support available for free. To contact our Support team: http://www.netgear.com/support/contact.aspx
If ever you have devices purchased for more than 90 days you can always purchase a Support contract or go to https://community.netgear.com/ or https://www.netgear.com/support/ which is for free, our KBs and Community members will surely be able to help.
Regards,
Blanca
Community Team
Netgear's support line shows up when the product is registered on this web site: https://www.netgear.com/mynetgear/register/register.aspx
Support is free for 90 days. After 90 days, Netgear does not provide support and suggests users contract with Gearhead https://gearhead.netgear.com/
Do your devices connect to the Orbi WiFi, but then cannot access the internet?
On the app, if you select Device Manager, does it show the devices as connected AND on the right side of the page, is the Pause/Resume button GREEN (Resume)?
Basically all devices (router/satellites/modem) were connecting together fine according to the app, but for some reason there was no internet connection. It resolved itself pretty quickly once I called support though. Thanks!