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Tjharris6's avatar
Tjharris6
Guide
Mar 06, 2020

Rbr20

Constant disconnects from the iPad switching to cellular.  I, m pretty experienced with routers but I,m confused. I get multiple random disconnects between the orbi and my iPads and I have no reason why. I, running 13.3.1 on the iPads and stock orbi firmware. Any ideas would be helpful. 

2 Replies

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  • FURRYe38's avatar
    FURRYe38
    Guru
    Mar 06, 2020

    What Firmware version is currently loaded?
    What is the Mfr and model# of the ISP modem the NG router is connected too?
    Is the Orbi system operating in Router or AP mode?

    What is the size of your home? Sq Ft?
    What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router

     

    What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
    Any Wifi Neighbors near by? If so, how many?

     

    Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings

    Try disabling the following and see:
    Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).

  • Anonymous's avatar
    Anonymous
    Mar 06, 2020

    Has your network ever worked properly?  When did these disconnects begin.  What if any changes do you do to your network?

     

    Always nice to provide more historical info.  

     

    Most of the answers to Message 2 of 3 would have surfaced during the initial install.