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Forum Discussion
RBR20
My Orbi router will not connect to the internet. I’ve rebooted both the router and the modem with no luck. I reset the router but still no internet. It takes me through the process of reinstalling fr...
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
Can you power off the modem and connect a wired PC to the modem then power ON and see if you get internet with the PC directly connected to the modem with out the RBR being connected?
Please edit out any product serial numbers, WAN and MAC addresses from pictures prior to posting in public forums for security reasons. Thank you.
Hitron technologies
E31n2v1
Yes I added cable to an old laptop and got the internet. Had to reboot modem for it to work.
E31n2v1
Yes I added cable to an old laptop and got the internet. Had to reboot modem for it to work.
Ok, should be same process for RBR in the mix. I would do same and then factory reset the RBR and use a wired PC connected to the RBR with a web browser pointed at 192.168.1.1 and walk thru the setup this way.
- No luck. . I’ve recycled it and I get the same message to check cable.
I would take the RBR to a friend, neighbor or family members place and see if the RBR will connect at a different location with a different modem. Even you can connect it up to different host router and see if you can get the RBR to connect. If the problem follows then I would presume the RBR is faulty and needs replacing. If not, then there is a problem with the cable between the modem or the modem.