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RPov33's avatar
RPov33
Initiate
Jun 08, 2021
Solved

RBR29 shows connected to internet but no internet is actually available

Hello, I hope someone can help with this. I have an ORBI RBR20 AC2200 Tri Band Router Recently our Verizon Fios Internet went down. The Verizon technician said that the line into the house was bad ...
  • RPov33's avatar
    RPov33
    Jun 08, 2021

    Thanks FURRYe38 for your reply.

     

    I have found a solution from this post reply by LoboTommy : https://community.netgear.com/t5/Orbi/RBR20-quit-working-today/td-p/1730693

    (Btw in which you were instrumental in solving - thanks!)

     

    In answer to your queiries: V2.6.2.104, no modem since FiOS doesn't have a modem inside my home and I can connect directly to the internet from the incoming cable. Both Wireless and wired Connections did not access the internet (did not work). A second power off 1 minute then power on was accomplished after the last firmware update.

     

    My solution:

    Disconnected the Satellite ( unpluggged it)

    Hard restart, reboot to factory defaults (see linked post above)

    Set up ORBI RBR20 using wired connection.

    -had several issues here including "no internet error" (checked internet from FiOS and it had a good incoming signal to my laptop) and "no wireless" (went to wireless page and pushed 'apply' with no changes made, waited for 2 minutes)

    powered Orbi off and on again.

    waited...

    now I'm able to access the internet on three separate devices.

    Reinstalled the Satellite.

    internet still accesible! Woohoo!

    So maybe the issue was with the satellite?

    Thanks to everyone who helps out on this forum!

     

RPov33's avatar
RPov33
Initiate
Jun 08, 2021

Thanks FURRYe38 for your reply.

 

I have found a solution from this post reply by LoboTommy : https://community.netgear.com/t5/Orbi/RBR20-quit-working-today/td-p/1730693

(Btw in which you were instrumental in solving - thanks!)

 

In answer to your queiries: V2.6.2.104, no modem since FiOS doesn't have a modem inside my home and I can connect directly to the internet from the incoming cable. Both Wireless and wired Connections did not access the internet (did not work). A second power off 1 minute then power on was accomplished after the last firmware update.

 

My solution:

Disconnected the Satellite ( unpluggged it)

Hard restart, reboot to factory defaults (see linked post above)

Set up ORBI RBR20 using wired connection.

-had several issues here including "no internet error" (checked internet from FiOS and it had a good incoming signal to my laptop) and "no wireless" (went to wireless page and pushed 'apply' with no changes made, waited for 2 minutes)

powered Orbi off and on again.

waited...

now I'm able to access the internet on three separate devices.

Reinstalled the Satellite.

internet still accesible! Woohoo!

So maybe the issue was with the satellite?

Thanks to everyone who helps out on this forum!