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Forum Discussion
johnspoor
Jul 22, 2020Aspirant
RBR40 - LED RING pulsing green, factory reset not working
Hi, hoping someone can help please. My ORBI router stopped working overnight and the Router LED RING is pulsing green. There's no mention of this on any of the troubleshooting guides. No matter how...
FURRYe38
Jul 22, 2020Guru - Experienced User
Try a recovery of the RBR. Have the RBR FW already downloaded.
https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP
https://kb.netgear.com/000059633/How-to-upload-firmware-to-a-NETGEAR-router-using-TFTP-client
Need to press the reset button for 30 seconds then release, then it send to PUT the command and upload the FW.
I had a problem on a Windows 10 PC where this didn't work to use TFTP, so I switched to a WIndows 7 PC and the TFTP worked.
If this fails, please contact NG support for additional help and information.
johnspoor
Jul 22, 2020Aspirant
Hi FURRY thanks for advice. I am using Mac OS. Not sure what you mean with PUT.
- FURRYe38Jul 22, 2020Guru - Experienced User
You need a TFTP program for Mac OS to use the PUT command. It's a command seen in the TFTP program. It actually send the FW file to the RBR during the recovery mode. Do a web search to see what TFTP programs maybe available or Mac OSX.