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johnspoor's avatar
johnspoor
Aspirant
Jul 22, 2020

RBR40 - LED RING pulsing green, factory reset not working

Hi, hoping someone can help please.  My ORBI router stopped working overnight and the Router LED RING is pulsing green.  There's no mention of this on any of the troubleshooting guides. No matter how...
CrimpOn's avatar
CrimpOn
Guru - Experienced User
Jul 22, 2020
johnspoor wrote:

Hi, hoping someone can help please.  My ORBI router stopped working overnight and the Router LED RING is pulsing green.  There's no mention of this on any of the troubleshooting guides. No matter how long I hold the reset button in for it will not turn amber (I tried multiple times for over 2 minutes).  ANy ideas please?  THanks.

I am confused.  The Power LED on the back above the power button (on the other side of the power plug from the tiny "reset" hole) is what will turn amber and then begin to pulse as part of a Factory Reset.

  • johnspoor's avatar
    johnspoor
    Aspirant
    Jul 22, 2020

    The power LED will not change colour when I try to reset.  The ring LED on the top of the unit is flashing green, not pulsing as I said earlier.

    • CrimpOn's avatar
      CrimpOn
      Guru - Experienced User
      Jul 22, 2020

      Did you try the "30-30-30" method?

       

      If the regular factory reset process doesn't work, @michaelkenward described an undocumented way to get an Orbi to factory reset:

      Press paperclip in reset hole for 30 seconds
      Keep pressing paperclip while removing power
      Keep pressing paperclip for another 30 seconds while apply power

       

      I am guessing that this Orbi is more than one year old (out of warranty)?  If so, then the Trivial File Transfer Protocol (TFTP) method is the only other thing to try.