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Forum Discussion

caiosa's avatar
caiosa
Aspirant
Sep 29, 2020

RBR40 - Problem when using 2 wall plug satellites RBW30

Hi,   I'm having a lot of problems when using my Orbi system.   At the moment, I'm only using one satellite because when I add the other on the network, I see a lot of packets drops and high late...
caiosa's avatar
caiosa
Aspirant
Sep 30, 2020

FURRYe38 the whole network became a little better but still some drops and high latency.

 

With only the RBR40, the network is good but I can reach some devices that are far from the RBR40.

 

Tried several locations but still no success.

 

Problem is that I can't reset both RBW30

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Sep 30, 2020

What do you mean you can't reset the RBWs? You can reset them by pressing the reset button for 15 seconds then release. Should be able to re-sync them. 

 

So did swapping the RBWs around change any thing or leaving just the 1 RBW online and not both? 

  • caiosa's avatar
    caiosa
    Aspirant
    Sep 30, 2020

    FURRYe38 I can't. Apparently more people are facing the same problem with RBW30

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Sep 30, 2020

      I recommend you contact NG support and ask for there additional help and information regarding this. 

      Blanca_O <You can reach out to a forum moderator as well.