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joecard's avatar
joecard
Aspirant
Apr 06, 2020

rbr40- router offline

my router is offline unable to connect to the modem.

4 Replies

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    • joecard's avatar
      joecard
      Aspirant
      Apr 07, 2020
      I did that process but it still not working. The ring light remained solid magenta
      • FURRYe38's avatar
        FURRYe38
        Guru
        Apr 07, 2020

        This modem or ONT have a built in router by chance? 

         

        Try this, Power OFF the modem for 30 seconds then back on. While this is happening, press the reset button in back of the Orbi RBR for 15 seconds then release. Use a wired PC and web browser and walk thru the setup wizard at 192.168.1.1. This should help you get the RBR connected. 

        Be sure to use a good quality LAN cable. Swap out. CAT6 is recommended.

        joecard wrote:
        I did that process but it still not working. The ring light remained solid magenta