RBR40 After reset cannot access Orbi

Question

I have an Orbi RBR40 with two RBR20 satellites.

Checking the app, one of the two satellites was offline, though everything was working fine. I tried all the troubleshooting but could not get the satellite back online, so, according to the Netgear website, I reset the RBR40.

Now I cannot access anything. I restarted the router a couple of times, but the router does not show up as an option on any device and I cannot log into the app. It's as if it doesn't exist.

What do I do now? Do I need to plug in an ethernet cable and start over?

Thanks.

CrimpOn · Answer

There are two kinds of "reset".&nbsp;Pressing something into the tiny 'reset' hole (like unbending a paperclip, or using a toothpick) just briefly is the same thing as turning the power off and back on: The router reboots.Holding the reset until the power LED begins to flash amber will reset the router, erasing all configuration information.* The WiFi SSID/password will be reset to the values printed on the product label* The Orbi web login credentials will be "admin" and "password"* ALL settings made, such as reserving IP addresses for devices, VPN, DDNS, Access Control, etc. will be erased.* This is called a Factory Reset.If you did a Factory Reset, then the router needs to be set up again.

bobelmore · Answer

OK. &nbsp;I think I did the full factory reset. &nbsp;So I set it up as if it were new out of the box?

CrimpOn · Answer

yes.

bobelmore · Answer

Thanks. &nbsp;I didn't realize that when I did the reset, but at least I can set it up now.

bobelmore · Answer

I reset everything and it works. &nbsp;&nbsp;However, I see the same issue that started all this. &nbsp;The network map in the Orbi app on my iPhone shows one of the satellites as offline (it was online after I reinstalled the router, but now it's offline again). &nbsp;&nbsp;When I log into the router from a browser on my computer, it shows two connected satellites, although the one that is shown as disconnected in the network map does not show any devices connected to it, while the other satellite shows a few connected devices. &nbsp;&nbsp;Both satellites are wired to the router.&nbsp;This is confusing.

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RBR40 After reset cannot access Orbi

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