NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Entnx's avatar
Entnx
Aspirant
Aug 23, 2020

RBR40 Anywhere access

Cannot enable anywhere access. Keep getting this mewsage "This Netgear device is already registered with another account". Noticed this issue after the router update. Was working fine before the updates.

5 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Aug 23, 2020

    Has a factory reset and setup from scratch been performed since last update? 

     

    • Entnx's avatar
      Entnx
      Aspirant
      Aug 23, 2020
      Thank you. I have not attempted to factory reset. Should I be doing it?
      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Aug 23, 2020

        Try this first, and be sure to re-enter in the same account information used when it was working prior. 

  • Mstrbig's avatar
    Mstrbig
    Master
    Aug 23, 2020
    Entnx wrote:
    Cannot enable anywhere access. Keep getting this mewsage "This Netgear device is already registered with another account". Noticed this issue after the router update. Was working fine before the updates.

    That's very strange. You had no problems, then got an Orbi firmware update, and now it shows registered to another account? Freaky.