NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
RBR40 base station does not connect at 5Ghz only 2.4GHZ. Issue connecting apple devices
Hi, I am having issues with my RBR40 base station. V2.7.3.22 (base + 2 satellites). Issue: connecting 5GHZ on base station. Only devices connecting 2.4GHZ band will work. Issue not faced with Sat...
1. what modem/gateway is the router connected to?
2. did you try factory resetting it and testing it in its stock configuration?
3. next time you might post in the orbi forum for better results. I'll see about getting it moved.
1- It is connected to Service provider's fiber modem. This was same setup since last 4 years.
2- Yes I did factory reset. Can you please clarify what do you mean by "testing it in its stock configuration"?
3-Thanks for pointing to post in Orbi Forum. Do you suggest I delete this one and post a new one under Orbi Forum?
what fibre modem is it? model?
No you won't need to move/delete it. Already done.
by stock configuration I mean test it without changing anything on the install other than whats needed to be changed to get it run.
1-It is Alcatel-Lucent Model I-240G-D
2-"test it without changing anything on the install other than whats needed to be changed to get it run": Yes I did this but still same issue. All devices are able to connect to any of the two satellites, but for the Orbi main unit in ground floor, only 2.4Ghz devices can connect.
Thanks for your support
the gateway has some routing functions built in. Try going into it and adding the netgears IP address to its DMZ.