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Forum Discussion
RBR40 Cannot connect app but devices are connected and internet is working
Hi Community Ive used my Orbi for many years with excellent results, but recently I tried to access the router via the mobile app and even though my phone is connected to my Orbi router, the App kee...
Are you using ios? If so, make sure icloud relay AND private mac/ip address are disabled.
Hi Plemans, I should've included that info, no I am using a Windows laptop and an Android mobile phone.
Thanks
Michael
What modem/gateway is the router connected to?
The modem is an Arris brand, Model TG6441 from one of the major internet providers in the country I live in (Malta). Not sure if that info is helpful, please let me know what details you are looking for 🙂
Thanks for your help
are you able to log into the router via the browser and not through the app?