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Forum Discussion
RBR40 Cannot connect app but devices are connected and internet is working
Hi Community Ive used my Orbi for many years with excellent results, but recently I tried to access the router via the mobile app and even though my phone is connected to my Orbi router, the App kee...
Hi Plemans, I should've included that info, no I am using a Windows laptop and an Android mobile phone.
Thanks
Michael
What modem/gateway is the router connected to?
The modem is an Arris brand, Model TG6441 from one of the major internet providers in the country I live in (Malta). Not sure if that info is helpful, please let me know what details you are looking for đ
Thanks for your help
are you able to log into the router via the browser and not through the app?
Sadly, I cannot connect via a browser or the app.
I used to be able to connect via both up until 2 months ago. The last time I connected via a browser, I changed the TCP/IP settings (I think it was) - because Orbi was creating an IP address which was conflicting with my router and crashing my internet 5 times a day. So the technician from the internet company advised me to changed that setting.
Since changing that the internet has been excellent (even the Orbi connection is faster) btu the app and the browser repeatedly tell me that I am not connected to the Orbi!
2 things that might be useful:
I was advised not to plug into the yellow port on the back of the Orbi (marked "internet") but into one of the white ones. I did this and it worked, but not sure if it affected my access?
- Ive noticed that the name of my Orbi network spontaneously added a "2" onto the end of the name, like its a new network? Have the machines become self-aware? đ
Thanks