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Solved
RBR40 connection drops and low "max rate"
TL;DR: While trying to fix my signal dropping, I found my max rate (though-put?) seemed incredibly low. Is it me or is it Netgear or is it InSSIDer? I have had frequent, intermittent signal drops ...
Well, I've had a stable connection now for three straight days so I think this is solved. Between the instrux from FURRYe38 and shutting down the Chromecast, it looks like this is solved.
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
https://kb.netgear.com/19668/Link-Rate-and-Transfer-Speed
Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).
Has a factory reset and setup from scratch been performed since last FW update?
So, FURRYe38 I did pretty much everything you mentioned. In addition, I came upon a really easy tool for monitoring the internet connection. It is just a Chrome browser extension called Internet Connection Monitor, which pings Google every three seconds, alerts you when either or both of the wifi and the router's ISP connection goes down, and keeps a log.
Telling the poor CSR I was doing this seemed to be enough to finally get someone to come out and look at it. And apparently only when a tech is onsite will the engineers in the data center pay attention (somewhat). The tech translating the engineer's texts was pretty comical but finally we did get from the engineer that there was a "bad cross cennction" issue. The tech was amused: he knew what a cross connection would be if there were copper involved, but in terms of the software backbone managing the optical, not a clue.
Anyway: it worked for the connection. There have been no drops from the ISP for about 36 hours, a record.
For the Orbi, the story is not quite as positive, but nearly. I only had one drop from the Orbi wifi all day. Another record. Either FURRYe38 suggestions helped or getting a more stable Verizon connection helped or probably both. I'm cautiously optimistic. Thanks for the help.
I spoke too soon.
Four drops on the Orbi overnight, 15-20 seconds each. Then two more just since I started writing this. I wonder if the Eero is still on sale. Only problem there is the need for a switch in the TV room as I like having wired as much as possible.
Glad you made progess.
Any Wifi Neighbors near by? If so, how many?
Biigdaddio wrote:So, FURRYe38 I did pretty much everything you mentioned. In addition, I came upon a really easy tool for monitoring the internet connection. It is just a Chrome browser extension called Internet Connection Monitor, which pings Google every three seconds, alerts you when either or both of the wifi and the router's ISP connection goes down, and keeps a log.
Telling the poor CSR I was doing this seemed to be enough to finally get someone to come out and look at it. And apparently only when a tech is onsite will the engineers in the data center pay attention (somewhat). The tech translating the engineer's texts was pretty comical but finally we did get from the engineer that there was a "bad cross cennction" issue. The tech was amused: he knew what a cross connection would be if there were copper involved, but in terms of the software backbone managing the optical, not a clue.
Anyway: it worked for the connection. There have been no drops from the ISP for about 36 hours, a record.
For the Orbi, the story is not quite as positive, but nearly. I only had one drop from the Orbi wifi all day. Another record. Either FURRYe38 suggestions helped or getting a more stable Verizon connection helped or probably both. I'm cautiously optimistic. Thanks for the help.
FURRYe38 see the attached. Serentiy is the Orbi so there are three of them. Dedicated is the Nighthawk router that is connected to Fios and then supplies internet to the Orbi. Hidden SSIDs are I'm sure Roku and Chromecast (the first CC is surely the one built into the TV I'm sitting near). Every time I change the channel on the routers, Hidden SSID follows to that same channel. Print server is also mine.
The connection log is for the Orbi. The log for Dedicated (connected to fios) shows three drops since last night, two of them in quick succesion this morning. Those drops don't correspond in time to the Orbi drops, but the two monitors are likely pinging at different times. Since the drops are only for a few seconds on the main router the Orbi monitor could have missed them. The monitor is pretty surely connected to the satellite. I may try setting it up on the base unit to see if maybe the backhaul is the issue.
I would do that. Set up the RBR only and turn OFF the RBS for a while.
I would also set manual channel 1 as well on 2.4Ghz.
ALso turn off any wifi broadcasting devices as well.
Lets see if the RBR is stable alone. Then go from there.
