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Forum Discussion

LuisHSanta's avatar
LuisHSanta
Aspirant
May 17, 2020

RBR40 dropping connectivity on 2.4 ghz band

Hi, I have a RBR40 router V2.5.1.16 firmware + RBW30 satellite V2.5.0.2.    The problem is that I have PCs that only supports 2.4 Ghz, and they are dropping packets when connected to the RBR40, ab...
LuisHSanta's avatar
LuisHSanta
Aspirant
May 23, 2020

I did a factory reset but I still have the same issue. I am using now channel 11 with the same results. What is weird is that when connected to the satellite it works fine. The issue is when connected to the router on 2.4Ghz. 

Transmit power in 50% didn´t help

 

Thank you

FURRYe38's avatar
FURRYe38
Guru - Experienced User
May 23, 2020

I would open a support ticket with NG support. You may need to ask about an RMA. 

  • LuisHSanta's avatar
    LuisHSanta
    Aspirant
    May 23, 2020

    That´s too bad. I have my Orbi more than a year now so it is out of guarantee. 

    FURRYe38 wrote:

    I would open a support ticket with NG support. You may need to ask about an RMA. 

     

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      May 23, 2020

      Running out of ideas here...