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Forum Discussion
twmd
Jul 11, 2019Aspirant
rbr40 dropping internet connectivity
Hello The system purchased has one rbr40 main unit and two rbw30 satellites (rbk33 is the system name). I have been having dropped internet connectivity with many different settings since I purch...
- Aug 03, 2019
I think this issue is related to the noise on the line back to comcast. It has improved since the changes I made.
Thanks for everyones input!
FURRYe38
Jul 12, 2019Guru - Experienced User
Let us know if any of the suggestions help.
Ensure your getting good internet services from the ISP modem.
Ensure your using a good quality LAN cable between the ISP modem and Orbi RBR. CAT6 is recommended.
- twmdJul 13, 2019Aspirant
here are the changes I imade based on the suggestions:
2.4G channel to 1 from auto
Enabled mimo and beamforming.
Wmm was already enabled
Disabled daisy chain
Fast roaming was already unchecked
I did NOT Disable 20/40 coexist. this is needed for my intel stick.
This seems to have helped as I have not been online and had it drop.
Is there a way to know when the cable modem loses internet connectivity?
i.e. enable some verbose log file setting?
I will give an update in a few more days.
thanks
- FURRYe38Jul 13, 2019Guru - Experienced User
Might check the modem logs when you notice any internet disconnections with the Orbi, the modem maybe loosing access for unknown reasons. Thus Orbi will loose access as well...
- twmdJul 14, 2019Aspirant
when I reset the router, the problem consistently is resolved.
the drop did just occur, and the problem resolved itself with no resets. this time around it seems it was the external connection to the cable company. picture of cable modem log attached. sorry couldn't figure out how to insert the image.
btw, the cable modem AND router leds all looked normal.