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Forum Discussion
Grinky
Sep 07, 2019Aspirant
RBR40 Drops Internet in new home
I have an Orbi RBR40 (Firmware V2.3.1.44) with 2 satellites that was working without ever dropping internet in a 2 story 4000 sq ft house. Satellites were 30 to 60 feet from the router. I rec...
- Sep 07, 2019
agree with michaelkenward
Another thing to check is your modem connections page and the log. If you're not sure what they mean, post a screen snip of them and we can help out. The light might show internet but your signal/connections to be weak enough its causing dropouts. Especially when you've moved to a new place.
I'd start the troubleshooting at the modem and work forward from there.
ekhalil
Sep 07, 2019Master
Grinky wrote:......... The router has been intermittently dropping the internet connection several times a day (at least). .........
When this happens will your devices keep the wifi connection but without internet access? Or will wifi also drop?
Do you see any Magenta ring LED on the router when this happens?
- GrinkySep 07, 2019Aspirant
Ekhalil, devices keep WiFi connection, satellites are connected, only internet drops. I have seen magenta on several occasions, but haven’t been scientific in my observations to date. Disconnecting the satellites did not improve the situation.
- ekhalilSep 08, 2019Master
Grinky wrote:Ekhalil, devices keep WiFi connection, satellites are connected, only internet drops. I have seen magenta on several occasions, but haven’t been scientific in my observations to date. Disconnecting the satellites did not improve the situation.
I think this is related to the ISP lease time issue that many of us had. I would suggest to try the following and see if you get improvements:
- From browser go to the router's debug page (http://192.168.1.1/debug.htm). Use your router's IP address or http://orbilogin.com/debug.htm
- Enter admin as user name and your router’s management password
- Tick "Enable Telnet" option
- Use Telnet from a computer attached to Orbi to connect to your Router telnet 192.168.1.1 and enter admin and the same password as above
- Enter the following commands:
- root@RBR50:/# config get wan_lease — Should give you --> 86400
- root@RBR50:/# config set wan_lease=720
- root@RBR50:/# config commit
- Ghost71Sep 08, 2019GuideCan you tell me how to connect to the RBR50 using Telnet?