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Forum Discussion

AusCymru's avatar
AusCymru
Aspirant
Dec 23, 2018

RBR40 ethernet connections not visible over wifi or on orbi app

My RBR40 has suddenly stopped showing any hardware connected via the ethernet connections. The modem input is working and my wifi devices are connecting and working as normal (internet access is fine). However, I can no longer access my QNAP server or TimeMachine backup device. Using the ORBI app no wired connections are visible. I have reset the ORBI, checked the cables and have tried unplugging the cables - no luck.

 

My firmware is v2.2.1.210

 

Thanks

Troubleshooting

10 Replies

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Dec 24, 2018
    AusCymru wrote:

    My RBR40 has suddenly stopped showing any hardware connected via the ethernet connections.

     

    What are you looking with?

     

    The Orbi app?

     

    • AusCymru's avatar
      AusCymru
      Aspirant
      Dec 24, 2018

      I cannot see any wired connections via my ORBI app and cannot access any of the wired connections from WIFI either.

       

      When I put in the ethernet cable my QNAP server will appear on my ORBI app for about 2 mins and then disappears forever.

       

       

      • ekhalil's avatar
        ekhalil
        Master
        Dec 24, 2018

        This can be a HW fault in Orbi LAN ports or something wrong with one or more of the wired devices.

        Can you please connect the wired devices one by one to Orbi. Do you see the fault once you connect any device or a specific device?

        Also, will you see the issue if you plug the devices in one of the Satellites the same way you see the issue when connecting the devices to the Router?

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Dec 24, 2018

     

    I would contact NG support about this...

     

    AusCymru wrote:

    My RBR40 has suddenly stopped showing any hardware connected via the ethernet connections. The modem input is working and my wifi devices are connecting and working as normal (internet access is fine). However, I can no longer access my QNAP server or TimeMachine backup device. Using the ORBI app no wired connections are visible. I have reset the ORBI, checked the cables and have tried unplugging the cables - no luck.

     

    My firmware is v2.2.1.210

     

    Thanks

     

    • ekhalil's avatar
      ekhalil
      Master
      Dec 24, 2018
      FURRYe38 wrote:

      I would contact NG support about this... 

      There is no meaning of contacting NG Support without doing enough troubleshooting!

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Dec 24, 2018

        He's done enough...worth contacting ...If he's not getting any LAN data and has done a reset and swapped around cables and ports, it's faulty and needs to be reviewed by NG support. No need in wasting any more time on it.