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Forum Discussion

AusCymru's avatar
AusCymru
Aspirant
Dec 23, 2018

RBR40 ethernet connections not visible over wifi or on orbi app

My RBR40 has suddenly stopped showing any hardware connected via the ethernet connections. The modem input is working and my wifi devices are connecting and working as normal (internet access is fine...
Troubleshooting
ekhalil's avatar
ekhalil
Master
Dec 24, 2018
FURRYe38 wrote:

I would contact NG support about this... 

There is no meaning of contacting NG Support without doing enough troubleshooting!

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Dec 24, 2018

He's done enough...worth contacting ...If he's not getting any LAN data and has done a reset and swapped around cables and ports, it's faulty and needs to be reviewed by NG support. No need in wasting any more time on it. 

  • ekhalil's avatar
    ekhalil
    Master
    Dec 24, 2018
    FURRYe38 wrote:

    He's done enough...worth contacting ...If he's not getting any LAN data and has done a reset and swapped around cables and ports, it's faulty and needs to be reviewed by NG support. No need in wasting any more time on it. 

    Can you confirm that there is no issue in the devices connected to the LAN port?

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Dec 24, 2018

      It either works or it doesn't. 

      • AusCymru's avatar
        AusCymru
        Aspirant
        Dec 30, 2018

        All

        I could not get access to QNAP or other devices via LAN ports on my ORBI. In the end I set my ORBI to an access point (AP) rather than a router and attached my devices to my cable modem/router.

         

        Thanks for all the advice.