RBR40 Firmware not updating

Try updating the RBR40 to v2.0.0.56 first? 

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kushalchokshi wrote:
I bought Orbi RBR40 router with 1 satelite (RBW30) about a month ago. When I set it up, the FW version was 1.8.x. During the set up, I was able to upgrade the satelite FW to 2.3.x, but the router FW stayed at 1.8.x. Using automatic update didn't show me any updated version. Last week, I got an email that a newer FW update is available. So I downloaded 2.5.1.16 form NG website and then tried to update FW using wired connection. It gave me a message - "This firmware file is incorrect! Please get the firmware file again and make sure it is the correct firmware for this product.". Since there were quite a few versions between 1.8.x and 2.5.1.16, I thought maybe I need to upgrade to one of the middle one and then upgrade to 2.5.x. So I downloaded 1.12.0.20 (the latest under 1.x). I was able to upgrade the FW to 1.12.0.20 without any issue. So next I re-tried 2.5.1.6, but got the same message. Again, thinking the same way, I tried 2.1.1.12 (the very next version of FW after 1.12.0.12), but that also failed with the same error message. I am stuck at this point and can't upgrade the FW to latest version.

 

When I opened a case with NG support, they just sent me steps to manually upgrade the FW - the same steps that are available on the FW upgrade page. They probably didn't even read the details of my case. I have responded to them with the same info, but haven't heard anything yet. Any help from community in this will be appreciated.

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kushalchokshi