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SebF's avatar
SebF
Aspirant
May 19, 2018

RBR40 Firmware: v2.1.4.10 wireless stops working almost daily

Almost Daily, all wireless devices lose their internet access and the Orbi needs to be restarted.  

The 1 PC connected with Ethernet cable continues to work.

Wireless device can ping router iteself (ping 192.168.1.1).

Wireless devices can get response from DNS (for example, nslookup cnn.com returns IP addresses)

Wireless devices cannot ping DNS servers or other IPs. 

Tracert shows Request timed out on 2nd hop.

 

I am on the latest firmware 2.1.4.10.

 

I did see articles that suggest lowering speed for b/g to 54 Mbps but that seems to be on old firmware.  Can't see where this is done.

 

Any help would be approeciated.

Troubleshooting

10 Replies

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  • RocketSquirrel's avatar
    RocketSquirrel
    Luminary
    May 20, 2018

    I'm running the same firmware version and don't have this problem with my RBR50. I wonder whether it could be related to the wireless devices failing to renew their LAN addresses. I have either static addresses or reserved LAN IP addresses for all my devices set in the Orbi router. You might want to try that if you haven't already.

    • SebF's avatar
      SebF
      Aspirant
      May 21, 2018

      Based on other posts I found and feedback from NetGear support folks, I've opted to revert back to a previous firmware version.  We'll see if that helps.

  • FURRYe38's avatar
    FURRYe38
    Guru
    May 21, 2018

    Next time you update to v2.1.4.10, try a factory reset of the entire system then setup from scratch.

    Also try manual channel 1, 6 or 11 on 2.4ghz.

    Any wireless neighbors near by? How many?

    Whats the Mfr and model# of the ISP modem your using?

     

    • SebF's avatar
      SebF
      Aspirant
      Jun 03, 2018

      The firmware was upgraded back to 2.1.4.10 without me initiating it.  I took your advice and did a factory reset and setup from scratch.  Same issue.  Last Friday, it failed and had to be rebooted 4 times.  Each time, it only affects wireless devices.  PC connected via ethernet cable works fine.  So don't think it is related to modem/ISP.  Wireless device able to connect and ping the router itself but nothing on the internet.

       

      Tempted to go back to RBR40-V2.0.0.56 / RBW30-V2.0.1.2_1.0.23 but useless if it is going to automatically-upgrade back to 2.1.4.10.  Any insights on how to avoid this?

       

      My Setup:  Cable (Comcast 150/15) >Orbi CBK40 (Router mode) with 2 satellites RBW30 both showing Good in Backhaul status.

      Modem: Motorola Surfboard SB6121

       

      About 5 neighbors with WLan setup around my house.