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cagiii33's avatar
cagiii33
Aspirant
Jan 29, 2023

RBR40 Orbi AC2200

My area had a power surge and our internet provider had to replace some equipment in our building.  Since the restart of our building's internet service, I'm only getting intermittent internet connectivity from my RBR40 ORBI 2200 router. What should I do to refresh my router's connection with our internet service?  Thanks cagiii33

2 Replies

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  • CrimpOn's avatar
    CrimpOn
    Guru
    Jan 29, 2023

    "intermittent" issues are difficult to resolve.  It  would help to have more information.

     

    • Does the Orbi router report that has an internet connection, devices connected to the Orbi have internet access, and then some time later things drop off?
    • Does service get restored automatically?  (after how long?)
    • Or, is the only way to get things working again to power off the router and start it up again?

     

    • cagiii33's avatar
      cagiii33
      Aspirant
      Jan 30, 2023

      Thanks for your replay.  My internet connection is like static going through an electrical wire.  It comes and goes on a regular basis. one moment it's working an the next moment there's no connection, then it comes back again. 

       

      I think it's likely static build-up, but I'm not sure whether I should be pulling out the router's plug and then reconnecting, pulling out the internet connection from the wall and then reconnecting or simply rebooting my router from my Orbi app?  Any guidance would be appreciated.

       

      Thanks, cagiii33

       

      PS In addition to the router base unit, I have 2 satellites.