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Forum Discussion
ILP
Jun 01, 2022Aspirant
RBR40 router into a permanent boot loop, where the top LED will glow white
I have an RBR40 Router, with two satellites, RBS40. My system has always worked fine, and always accepted firmware updates with no issue. Until 5/30, when the system tried to update my router and sa...
Armage17
Nov 22, 2022Aspirant
Thank you for replying Kevin,
Why do I need to update the satellites first if I may ask? The OP said he did that first and he was never able to successfully get the new version installed and since he updated the satellites first the version mismatch made him lose functionality. So why is that necessary please?
The instructions you sent are exactly what I did (twice) but neither time the router was able get out Factory default state, even after trying what was suggested to let it fully load and turn it off for at least a minute.
I confirmed that I am using the proper file for the manual update. After unzipping the filename is "RBR40-V2.7.4.24.img", so unless it's the wrong file with the right label then I did use the correct Firmware update file.
Lastly, did the OP (ILP) delete the reply he made on 2022-11-20 11:14 PM because I still have the email that was sent to me with his post, and yes he had some critical things to say, but so far what he said is still valid, so I'm curious if his post was censored, or if he voluntarily removed it somehow (I don't see any options to remove my posts, so this seems unlikely)
Thank you for any guidance you can provide.
- ILPNov 22, 2022AspirantNo Kevin. I did not delete my post. And btw Kevin seems to be the person that helped me before. Good guy.
- KevinLiTNov 22, 2022NETGEAR Moderator
Hello Armage17 ,
Thank you for providing that information!
The satellites are suggested to be updated first to mitigate incompatibility errors with the router during the firmware upgrade process. Since you followed the update process as it is recommended, I would like to endorse you to our support team.
Please PM the following information so I can endorse you to our support team:
Name:
Email:
Phone Number:
Device Model (router only):
Firmware:
Serial Number (router only)r:
Preferred time to be contacted:
App version:Methods used to update firmware:
Please provide this information as soon as possible!
I look forward to hearing from you!Best,
Kevin
Community Team