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Forum Discussion
Kaklan
Jun 12, 2021Follower
RBR40 router not supported
I purchased my Orbi back in 2019 and it has been working fine, until now. I noticed that my download speeds were very slow over WiFi (normally 30MB/s, now 3MB/s). I am using the Wifi network as we spe...
michaelkenward
Jun 13, 2021Guru - Experienced User
Kaklan wrote:
I purchased my Orbi back in 2019 and it has been working fine, until now. I noticed that my download speeds were very slow over WiFi (normally 30MB/s, now 3MB/s). I am using the Wifi network as we speak. The issue is when I go into the Orbi app it says my “router is not supported”
What is the modem, if there is one, in front of your Orbi router?
You have posted your message in the section of this community given over to General WiFi Routers (Non-Nighthawk). (This is easily done, given Netgear's complicated community structure.)
Many questions apply to different types of device, so there may be useful responses here. However the Orbi system uses some very different technologies from standard routers, you might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:
Orbi - NETGEAR Communities
I will ask the Netgear moderator to move your message.
In the meantime you could visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware.
You may have done this already. I can't tell from your message.
I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.