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Forum Discussion
AMExtreme
Sep 23, 2019Aspirant
RBR40 Satellite connection issues
I have an RBR40 router and satellite combo. The satellite is within 15m of the router and line of sight - no walls between them. The satellite is not detected by the router and says there is no conne...
CrimpOn
Sep 23, 2019Guru - Experienced User
oh, and what is the indication that devices are connecting to the satellite?
AMExtreme
Sep 23, 2019Aspirant
I have a laptop upstairs with full Wi-Fi strength signal connecting to the internet no problem... which is too far away from the main router to connect to that... (if I turn off the satellite I can’t connect to the internet and have no Wi-Fi signal)
- CrimpOnSep 23, 2019Guru - Experienced User
Definitely an interesting situation: "It cannot be, yet it is."
With the laptop connected to the satellite, what does the Orbi web interface "Attached Devices" page show for the laptop? i.e. is the laptop on the list of Attached Devices and what is given as the connection?
- AMExtremeSep 23, 2019Aspirant
It doesnt come up in the list of attached devices! - nothing attached at that end of the house does (Sonos is the other thing that works)
- CrimpOnSep 23, 2019Guru - Experienced User
I do not see mention of restarting the Orbi and satellite in these posts. You have done that, correct?
Our "bag of tricks" eventually gets down to the last tool: "factory reset". How much have you done to customize the Orbi configuation?