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hroberts65616's avatar
hroberts65616
Aspirant
Mar 26, 2020

RBR40 tried to burn down my house

So this morning my Orbi RBR40 tried to burn down my house.  Please see the attached picture. You can see from the picture that it came from the inside out, and my next door neighbor who is a fire Chi...
hroberts65616's avatar
hroberts65616
Aspirant
Mar 26, 2020

Additional Picture - 3

  • hroberts65616's avatar
    hroberts65616
    Aspirant
    Mar 26, 2020

    I did. I was told too bad so sad. buy a new Power Supply.  which is why I said I have now sent the pictures and emails to and from NG to my Lawyer.  I even told them I would like to resolve this issue with you instead of going to court.  And they didn't care.  I just realized that I bought Geek Squad protection thru Best Buy when I boought it.  so I am going to return it and go with Google's Mesh Wifi system. it may not be as high MIMO but it will probably not try to burn down my house.  I will also notify UL which certified the Power Supply.

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Mar 26, 2020

      Thanks for letting us know. Sorry that happened. :smileyembarrassed:

    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired
      Mar 27, 2020

      Hi hroberts65616,

       

      Thank you for taking the time to post your issue. I'd like to assist and get our Customer Care to reach out to you. I have sent you a message requesting for more details. 

       

      Regards,

      Christian