Forum Discussion

Guide

Mar 15, 2020

Solved

RBR40 Unable to update firmware to 2.3.5.34

For RBR40, have tried to update from 2.3.5.30 to .34 via mobile and manually. Mobile returns error that no update available, while Explorer give error that disk file is corrupted. Any solution plea...

FURRYe38
Mar 16, 2020
PLEASE DO NOT OPEN THE .IMG files. You have to apply them in the RBR web page with a web browser on a PC or laptop. YOu have to log into the RBRs web page and use the FW update feature there to apply the IMG file. They are processed and used by the RBR or RBS web page only. They can't be opened.

Cicloforza

Guide

Mar 16, 2020

I went to the site you included in your previous note: https://www.netgear.com/support/product/rbk40.aspx#download

then clicked the Download link on both:

RBR40 Firmware Version 2.3.5.34 - Hot Fix

File size: 31.4 MB

and

RBS40 Firmware Version 2.3.5.34 - Hot Fix

File size: 21.4 MB

After unzipping, both are .img files, but still getting corrupted file message when I try to open. Could this be caused by initially trying to do a mobile install? Were you successful in opening the .img files?

Thanks.

FURRYe38

Guru - Experienced User

Mar 16, 2020

PLEASE DO NOT OPEN THE .IMG files. You have to apply them in the RBR web page with a web browser on a PC or laptop. YOu have to log into the RBRs web page and use the FW update feature there to apply the IMG file. They are processed and used by the RBR or RBS web page only. They can't be opened.

Cicloforza
Guide
Mar 16, 2020
Was finally able to understand proper procedure - I appreciate your help.
May I suggest the following clarifications to the steps to manually update:
Go the Netgear website, find your device model # and download the firmware zip file to Explorer
Unzip the file to show the .img file
Go to your device website (in this case Orbilogin.net) and login.
Navigate to Advanced, Administration, Firmware Update, Manual Update
Browse and locate the .img file to upload from Explorer
The .img should install and update the firmware
I wasn't able to find this procedure on Netgear's support site.
Thanks again for your help.
- FURRYe38
  Guru - Experienced User
  Mar 16, 2020
  Thanks for letting us know.
  Maybe NG can update there web site or user manual info to include this.
  Blanca_O
  Christian_R
  
  Hope the update went well.
  
  Enjoy. :smileywink:
  - Cicloforza
    Guide
    Mar 16, 2020
    After posting my last, I WAS able to find the same steps in the online Orbi user guide and a NG website video.