Forum Discussion

Aspirant

Sep 21, 2021

Rbr40 wifi slow

I have rbr40 orbi. Firmware 2.7.3.22. When I connect lan cable to modem the speed is 400+ mbps. When I check speed in orbi app the max speed it takes is only around 90mbs. What could be the problem ...

Troubleshooting

rahuldba

Aspirant

Sep 22, 2021

Modem is actiontec t3200.

I don't have armor or any other features enabled on rbr40.

The modem does give speed of 400mbps when connected to laptop using network cable. So does the model # matter much in this case ?

FURRYe38

Guru - Experienced User

Sep 22, 2021

What mode is your modem working in? Bridge or Router mode?

This modem already has a built in router:

https://www.actiontec.com/products/wifi-routers-gateways/vdsl/t3200/

This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop

rahuldba
Aspirant
Sep 23, 2021
Thank you so much for your inputs/advise.
But the steps you mentioned are very technical (not sure if i can do it myself) and you suggesting also needs assistance from my ISP provider.
ISP provider will not help much as the wifi doesn't belong to them. I did reach out to them but they wont help.
- plemans
  Guru - Experienced User
  Sep 23, 2021
  Then try option 3 that FURRYe38 outlined. Its the simplest option and you don't even have to disable the wifi on the actiontec if you don't want to (or don't know how). Just make sure the orbi is on different wifi channels to prevent interference.
- FURRYe38
  Guru - Experienced User
  Sep 23, 2021
  I would contact the ISP and ask them to help you with the actiontec t3200 as I believe this belongs to the ISP, unless you bought it 2nd hand. The ISP can and should help you with this model modem. They should be able to disable the WiFi Radios at least for you.
  
  rahuldba wrote:
  
  Thank you so much for your inputs/advise.
  
  But the steps you mentioned are very technical (not sure if i can do it myself) and you suggesting also needs assistance from my ISP provider.
  
  ISP provider will not help much as the wifi doesn't belong to them. I did reach out to them but they wont help.