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Forum Discussion
Solved
RBR40
My ORBI has dropped both my satellite extenders around the time of the last firmware update. How can I reconnect? My app says they are "unknown" so it evidently knows they are there.
Be sure the distance between the router and satellite is about 30 feet starting. Depending upon building materials.
Check the user manual for top LED meanings. Pink is usually a problem of the router not getting internet from your ISP service/modem.
Enjoy. :smileywink:
Hmm, I can sync my 1 satellite at 40 feet. Are you sure your giving enough time after you press the sync button on the router and satellite. I'd give about 5 minutes for the top LED to turn on BLUE.
One last resort, since you upgraded, you might need a full ERASE on the router and satellites the set up from scratch.
I presume you were able to get a PC connected and setup the router using a PC instead of the mobile app?
I tried synching them in situ but they just went back to magneta every time. Even bringing them into the room with the ORBI wasn't enough. I got them to within 3'before they actualy synched. I replaced them in their normal positions and they are working well. My iMac is wired directly to my modem so I have internet access that way. With the Orbi's misbehaving, the iPad was effectively useless. Following the instructions in the handbook and your tips worked though!
Ok. I think you'll be fine for now. Run it and see if there are any other issues.
If something comes up, try a Full ERASE on the router and setellites and set up from scratch.
Enjoy. :smileywink: