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Solved
RBR50 — Orbi AC3000 Tri-band WiFi Router Won't Boot or Reset After Possible Firmware Update
Hello, I’m experiencing an issue with my Netgear Orbi AC3000 system (1 RBR50 Router and 1 RBS50 Satellite) and I’m hoping to get some assistance. Model: Netgear Orbi AC3000 (1 RBR50 Router and 1...
Just to update, I was able to get in touch with Netgear support and since the device was under hardware warranty, they replaced it with a new unit.
Thank you all for your help!
Hi,
Thank you for your response.
1. I'm unable to ping it and the PC doesn't even detect that the router is connected over LAN (with static IP). The network adapter status remains "cable disconnected" as if nothing is plugged.
2. Again, device is not even detected by PC. tried it with different systems and OSes but no luck.
3. Yes, except the green indicator no other lights are there.
My device is still under hardware warranty, however, the hardware support page of Netgear is also down. Gives "Error 500 - Oops! Something went wrong on our end." So even unable to submit a request for replacement.
I just tried support on mine and was able to go through the "contact us" option for get support. Might retry or use a different pc
Just to update, I was able to get in touch with Netgear support and since the device was under hardware warranty, they replaced it with a new unit.
Thank you all for your help!