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Forum Discussion
BillYoung
Mar 16, 2021Luminary
RBR50 - 2.7.2.104 firmware - Issues?
To whom it may concern, FURRYe38: After upgrading my firmware to 2.7.2.104, I have been having issues. Devices successfully connect to the Orbi, but have no internet. If I reboot the Orbi and ...
Jroach
Mar 16, 2021Luminary
Furrye38,
Hello again:).
Similar problem to OP. Updated firmware (.104) a few days ago and have had issues with wired or wireless getting to the internet. Logs don't provide any clues. This am, rebooted modem and no change. rebooted orbi and all is well (for now).
Any tools or suggestions an what to capture in order to determine the root cause? I hate just rebooting to fix a problem.
BAM2019
Mar 20, 2021Star
Updated to ORBI firmware 2.7.2.104 and internet dropped several times daily. Before firmware update no problems. Using Spectrum Business 1Gig internet. I rolled back to ORBI firmware V2.6.1.40 and so far no issues.
- bcrounseMar 20, 2021InitiateLooks like the checkbox was the ultimate solution for me (or just waiting and was coincidence). The new time server did nothing, but other than a 15 second blip after unchecking the 'automatically adjust for daylight savings', it's been good for almost 48 hours now.
- FURRYe38Mar 20, 2021Guru
Are you using DST and or Traffic Meter currently?
BAM2019 wrote:Updated to ORBI firmware 2.7.2.104 and internet dropped several times daily. Before firmware update no problems. Using Spectrum Business 1Gig internet. I rolled back to ORBI firmware V2.6.1.40 and so far no issues.
- marcdcmbMar 21, 2021Tutor
BAM2019 wrote:Updated to ORBI firmware 2.7.2.104 and internet dropped several times daily. Before firmware update no problems. Using Spectrum Business 1Gig internet. I rolled back to ORBI firmware V2.6.1.40 and so far no issues.
Same story here. Foolishly updated to 2.7.2.104 hoping to find a decent replacement for selectively blocking specific devices as needed now that Circle is out of the picture.
Immediately started encountering internet connection issues (well.. after a few hours). I'm so happy I stumbled upon these threads indicating it was some kind of firmware **bleep**-up rather than my fiber connection or modem failing on me.
Decided it wasn't my job to troubleshoot Netgear's firmware for them and/or muck about with factory resets (which is NOT a reasonable ask for any but Netgear's own QA and Engineering staff IMHO) and rolled back to 2.6.1.40.
With any luck the demon has been excised.
Netgear, see you for release 2.8.x.x. Hopefully you'll have figured it out by then.
- vajimMar 21, 2021Master
marcdcmb wrote:
BAM2019 wrote:Updated to ORBI firmware 2.7.2.104 and internet dropped several times daily. Before firmware update no problems. Using Spectrum Business 1Gig internet. I rolled back to ORBI firmware V2.6.1.40 and so far no issues.
Same story here. Foolishly updated to 2.7.2.104 hoping to find a decent replacement for selectively blocking specific devices as needed now that Circle is out of the picture.
Immediately started encountering internet connection issues (well.. after a few hours). I'm so happy I stumbled upon these threads indicating it was some kind of firmware **bleep**-up rather than my fiber connection or modem failing on me.
Decided it wasn't my job to troubleshoot Netgear's firmware for them and/or muck about with factory resets (which is NOT a reasonable ask for any but Netgear's own QA and Engineering staff IMHO) and rolled back to 2.6.1.40.
With any luck the demon has been excised.
Netgear, see you for release 2.8.x.x. Hopefully you'll have figured it out by then.
wise decision I love the part about doing netgears job. Lol.
- FURRYe38Mar 21, 2021Guru
This appears related to the recent DNS/NTP issue. The router appears to lose the ability to relay DNS requests. No need to roll back.
To confirm, try to set the DNS on your laptop or phone to something other than the router.
Here's a link to one of many other threads on this topic:
Try a factory reset and setup from scratch with v104. Do not use Traffic Meter after setting up the RBR.
Circle is still being used for parental controls:
Updated to ORBI firmware 2.7.2.104 and internet dropped several times daily. Before firmware update no problems. Using Spectrum Business 1Gig internet. I rolled back to ORBI firmware V2.6.1.40 and so far no issues.
marcdcmb wrote:
BAM2019 wrote:Updated to ORBI firmware 2.7.2.104 and internet dropped several times daily. Before firmware update no problems. Using Spectrum Business 1Gig internet. I rolled back to ORBI firmware V2.6.1.40 and so far no issues.
Same story here. Foolishly updated to 2.7.2.104 hoping to find a decent replacement for selectively blocking specific devices as needed now that Circle is out of the picture.
Immediately started encountering internet connection issues (well.. after a few hours). I'm so happy I stumbled upon these threads indicating it was some kind of firmware **bleep**-up rather than my fiber connection or modem failing on me.
Decided it wasn't my job to troubleshoot Netgear's firmware for them and/or muck about with factory resets (which is NOT a reasonable ask for any but Netgear's own QA and Engineering staff IMHO) and rolled back to 2.6.1.40.
With any luck the demon has been excised.
Netgear, see you for release 2.8.x.x. Hopefully you'll have figured it out by then.
- marcdcmbMar 21, 2021Tutor
FURRYe38 wrote:This appears related to the recent DNS/NTP issue. The router appears to lose the ability to relay DNS requests. No need to roll back.
To confirm, try to set the DNS on your laptop or phone to something other than the router.
Thank you FURRYe38, I did review about 4 separate threads on the issue. It seems that the solution was still uncertain but involved any or all of: Factory Reset, Disable daylight savings time, Roll back firmware, and Disable Traffic meter.
Try a factory reset and setup from scratch with v104. Do not use Traffic Meter after setting up the RBR.
Unfortunately, after rolling back kto 2.6.1.40 my system was still messed up so I needed to do a factory reset regardless. But I won't be upgrading to a known buggy version of the Firmware. I *just* now finally coaxed my last satellite to connect.
Circle is still being used for parental controls:
Circle was always problematic, I believe more on the Disney side than the Netgear side. I tolerated the dropouts it caused because the ability to ad hoc pause profiles was pretty useful to me. Once IFTTT removed support (or Disney withdrew from IFTTT, not sure which), Circle was no longer of any value to me so I disabled it. A side benefit is that my Orbi mesh system has been rock solid since doing so. Well... until this 2.7.2.104 firmware update.
I'll know in a few more hours if all this work I've done to get back to a working system has been worth it, but I'll not be applying 104 to my Orbi again.
Best Regards,
Marc