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Forum Discussion
RBR50 - Cannot connect to admin console (web site) after upgrade to v2.7.4.24
I have a mesh system with an RBR50 and two RBS50. These are v2 devices. I started the upgrade to v2.7.4.24 using the web admin console. At some point I got disconnected (probably when the router was ...
Thanks for the reply KevinLiT. The 30-30-30 reset however didn't change anything.
After the reset, the router booted up with a flashing red power light. I connected via ethernet and noticed I could access the router at 192.168.1.1, but it wasn't the full UI. It was the miniWeb Server through which I could load a firmware.
I uploaded RBR50-V2.7.4.24.img but after uploading I got the message "The file transferred is not a valid firmware image". I tried the previous firmware version image file also, but same message.
Went back to the miniWeb Server page and clicked "Restore default NVRAM values" and tried uploading the .img file again. Same results.
I rebooted the router (unplugged). The router came back up with its old config and the web UI still does not load, like before.
I am dealing with the exact same issue with my RBR50v2 ever since the 2.7.4.24 firmware. I also cannot do anything to revert the firmware either. That update completely ruined my ability to manage the router or use the parental controls/Orbi app. Internet still works of course, but I no longer can manage anything.
The one time I could get a factory reset to work, it was fine until it pushed that firmware update at some point and a month later lost the admin tools again.
This is tiring, wish netgear could help us here. I have seen numerous reports online of people with the same issues....
Hello JimPI ,
I understand that you are having issues accessing your RBR50 from the Orbi app and web admin page.
Please try the following to resolve this issue:
Admin page:
- Reboot your Orbi RBR50 then access the web admin page using the following website: https://orbilogin.com
Orbi App:
If you have an iOS device be sure to turn off the "Private IP address".
- Reboot your Orbi RBR50
- Then log out then log back into your Orbi app.
Please let me know if you are still having issues.
Look forward to hearing from you!!
Best,
Kevin
Community Team
Have done all that and more. The device with this firmware always eventually ends up in a state where its just a router, cannot access any admin functions nor use the Orbi app. Factory reset applies a bandaid when it works, but it eventually updates to this firmware version again and bricks. Has happened four times since this firmware version was released. I never had an issue prior to this version.
