RBR50 - Ethernet works but Wifi Doesn't - Help?!!

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th3sp3ck wrote:

I'm having issues doing the factory reset and reconnection. I put the paper clip in the reset hole and waited 'till it blinked orange, but then the unti just  pulsates white. I cant seem to reconnect it to the main unit - I tried both the sync button and the function in the app. Am I doing something wrong? Is this what a failed device would look like? I've had it for maybe 2 years only.

 

Thanks for the help and support! 

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After reset, you have to use the app to add the satellite back to the system so it connects to the router or.

1. Connect the Orbi satellite to a power source.
   Note: If the Power LED on the back of the Orbi satellite does not light, press the Power On/Off button.
2. Wait for the Orbi satellite's ring LED to light solid white, then pulse white, and then pulse magenta.
   Note: The Orbi satellite's ring LED might pulse magenta for up to one minute while the satellite attempts to sync with the Orbi router.
3. After the Orbi satellite's ring LED pulses magenta, it lights one of the following colors for 10 seconds then turns off:
   • Solid blue. The connection between the Orbi router and Orbi satellite is good.
   • Solid magenta. The Orbi satellite cannot connect to the Orbi router. Move the Orbi satellite closer to the Orbi router.
   • Solid amber. The connection between the Orbi router and Orbi satellite is fair. Consider moving the Orbi satellite closer to the Orbi router.
     Note: If the Orbi satellite's ring LED is still pulsing magenta after about one minute, and you already moved the Orbi satellite closer to the Orbi router, press the Sync button on the Orbi router and on the Orbi satellite.
     If the Orbi satellite successfully syncs with the Orbi router, the Orbi satellite's ring LED pulses white, then lights solid blue to indicate a good connection, and then turns off.