NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
hugoravache
Nov 26, 2019Aspirant
RBR50 - Getting randomly disconnecting Microsoft tools.
Hi Everyone! I have RBR50 on V2.3.5.30 version and it is disconnecting my Microsoft Tools such as Skype and Teams. It was not happening before I upgrade to the latest firmware version. This is h...
- Nov 27, 2019
I believe your ISP modem already had a built in router and wifi:
https://uk.humaxdigital.com/network/hgb10r-02/
If so, This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly. Then use the Orbi router in router mode.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
hugoravache
Nov 26, 2019Aspirant
My ISP modem is Humax model HGB10R-02. I'm having this issue on cable or WiFi...I have tested both. No, just did a reset and configured it again. I'll monitor and check if the issue is resolved. One thing a noticed is my router was on V2.3.5.30 and my satellite was on V2.5.0.38. So I update and both are now on V2.5.0.38.
FURRYe38
Nov 27, 2019Guru - Experienced User
I believe your ISP modem already had a built in router and wifi:
https://uk.humaxdigital.com/network/hgb10r-02/
If so, This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly. Then use the Orbi router in router mode.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
- hugoravacheNov 27, 2019Aspirant
The first option works for me. I configured my ISP as bridge mode and turn off the Wifi and configured Orbi as router mode using its WiFi.
Thanks a lot for the very details support! Really appreciate it!