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Forum Discussion
bsniekers
Dec 24, 2019Follower
RBR50 - How to Capture Advanced Diagnostic Logs?
My Orbi RBR50 regularly goes offline, for some reason. I want to review the logs to see what caused the issue, but the logs on the device are flushed after a reboot; I therefore cannot access the log...
FURRYe38
Dec 26, 2019Guru - Experienced User
What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
Is both wired and wireless internet connections going down when connected to the Orbi?
What devices do you all have connected to the Orbi?
bsniekers wrote:My Orbi RBR50 regularly goes offline, for some reason. I want to review the logs to see what caused the issue, but the logs on the device are flushed after a reboot; I therefore cannot access the logs from the moment just before the issue occured.
How do I enable some kind of advanced diagnostic logs, that do not get flushed by a reboot, so I can review the issue and troubleshoot?