NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
RBR50 - iPhone6 randomly disconnects after router set up
I’ve never had any problem with my Verizon phone service in my house. Since setting up my Orbi router, when talking on my iPhone6 the line will go dead silent for a few seconds and the person I’m tal...
ISP is Xfinity (Blast 200 MBS) and I’m getting good throughput. 239 mbps down and 12 mbps up. Arris SB8200 owned modem. No gateway from Comcast.
FW version is 2.1.2.18 on Router and satellite.
In the country, so no other WiFi signals even being picked up.
I set the 2.4 channel to 11 Friday and my wife’s phone dropped out this morning.
I’ll try the changes you suggested and see if that helps. I know the first three you mentioned are enabled. Fast Roaming is not.
And to be clear, this is my cell service dropping out I’m asking about. Of course, my WiFi comes and goes just like everyone else’s! It usually comes back pretty quick. So far I’m just living with that.
Thanks for the suggestions.
Are you sure the iPhone doesn't have Wi-Fi Calling enabled? Look under Settings > Phone.
Good idea, but WiFi calling is OFF.
I also noticed my 2 iPads and 2 iPhones change back and forth between a 2.4 connection and a 5 ghz connection when looking at them when I log in to to Orbi router. Could that cause a problem with my cell service since I thought (the phones at least) operated on the 2.4 band. Sometimes they all show connected on the 5 ghz band.
You mentioned you're noticing your phones switching between 2.4 gHz and 5 gHz. Those are WiFi frequency bands. Cell phone services (voice and data) operate on 5 different bands in the US: 700 mHz, 850mHz, 1.7 gHz, 1.9 gHz and 2.1gHz. These frequencies are provider dependent and should not be interfering with your WiFi signals nor should your WiFi be interfering with your phone service if you're not using WiFi calling.
