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Forum Discussion

Birchie's avatar
Birchie
Aspirant
Jul 03, 2020

RBR50 - TV connected to network but not internet

When my TV is connected via wireless it connects to the network (Orbi) but doesn’t connect to the internet. When I connect via Ethernet to the Orbi router or modem it connects fine. Any ideas?
plemans's avatar
plemans
Guru - Experienced User
Jul 03, 2020

firmware on the orbi? 

What modem/gateway is the orbi connected to?

Birchie's avatar
Birchie
Aspirant
Jul 04, 2020
Firmware on Orbi is up to date.
How can I check the gateway the Orbi is connected to?
  • plemans's avatar
    plemans
    Guru - Experienced User
    Jul 04, 2020
    Birchie wrote:
    Firmware on Orbi is up to date.------what version is the router and the satellites on? "the latest" isn't a number, it changes, and isn't helpful if people are researching it in the future. 
    How can I check the gateway the Orbi is connected to?-----Follow the ethernet cord that is providing the orbi with internet back to the device it originates from? Then look at the model number of what it is and post it back on here.