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RBR50 - Unexplained Internet Disconnect
(Apologies for empty first post!)
A couple of nights ago, my RBR50 router would not connect to the ISP's (Technicolor) cable modem. I rebooted several times, restart proceeded failry normally with pulsing white ring. However, it always ended with a magenta ring. I spent a considerable amount of time with my ISP's tech support to determine where the problem was. Eventually, we determined (by plugging my computer ethernet cable directly into the modem's por) that the modem was working fine and delivering a signal. But the RBR50 would not connect. I could, however, access the web interface of the router.
Having said that, the Internet Port information (under Advanced Setup) showed I was receiving an ip address from the modem.
Eventually, I gave up troubleshooting for the night. My expectation was that I would probably have to do a factory reset on the router and (single) satellite. I was loth to do this since there would be a lot of address reservations to recreate. The last thing I did before retiring was to unplug power from the satellite which, not surpringly, also showed a magenta ring.
Yesterday evening, I returned to my trouble shooting, reconnected everything and powered on. Everything worked, although it seemed to take more time than usual for the connected computers to resetablish their internet connections, mainly perhaps due to the number of devices attempting the same thing at the same time.
So, I am left with an "intermittnet fault" that may or may not occur again! Not a comfortable feeling! I would be interestd in any adeas as to what occurred. Below are some details of my setup:
Firmware version : 2.5.0.38. (Updated within the last month following perisitent and intermittent disconnects usually without magenta lights, and previously always fixable by reboot of router.)
No connection issues between router and satellite.
Most advanced settings are set to default. The one change I made was disabling daisy chaining. This appeared to correct the satellie details previously not showing under connected devices.
Thanks for your help!
Try a factory reset on the RBR and walk thru the setup wizard and see if this helps clear these internet disconnects.
What is the Mfr and model# of the ISP modem the NG router is connected too? Any built in router here by chance?
GreyBat wrote:(Apologies for empty first post!)
A couple of nights ago, my RBR50 router would not connect to the ISP's (Technicolor) cable modem. I rebooted several times, restart proceeded failry normally with pulsing white ring. However, it always ended with a magenta ring. I spent a considerable amount of time with my ISP's tech support to determine where the problem was. Eventually, we determined (by plugging my computer ethernet cable directly into the modem's por) that the modem was working fine and delivering a signal. But the RBR50 would not connect. I could, however, access the web interface of the router.
Having said that, the Internet Port information (under Advanced Setup) showed I was receiving an ip address from the modem.
Eventually, I gave up troubleshooting for the night. My expectation was that I would probably have to do a factory reset on the router and (single) satellite. I was loth to do this since there would be a lot of address reservations to recreate. The last thing I did before retiring was to unplug power from the satellite which, not surpringly, also showed a magenta ring.
Yesterday evening, I returned to my trouble shooting, reconnected everything and powered on. Everything worked, although it seemed to take more time than usual for the connected computers to resetablish their internet connections, mainly perhaps due to the number of devices attempting the same thing at the same time.
So, I am left with an "intermittnet fault" that may or may not occur again! Not a comfortable feeling! I would be interestd in any adeas as to what occurred. Below are some details of my setup:
Firmware version : 2.5.0.38. (Updated within the last month following perisitent and intermittent disconnects usually without magenta lights, and previously always fixable by reboot of router.)
No connection issues between router and satellite.
Most advanced settings are set to default. The one change I made was disabling daisy chaining. This appeared to correct the satellie details previously not showing under connected devices.
Thanks for your help!
FURRYe38 wrote:Try a factory reset on the RBR and walk thru the setup wizard and see if this helps clear these internet disconnects.
What is the Mfr and model# of the ISP modem the NG router is connected too? Any built in router here by chance?
Why.....haven't you heard about the problems with .38?
The modem is Technicolor TC4350. Definitely no router involved!
As I mentioned, I would rather not factory reset except as last resort due to time taken to reset all the reserved addresses. However, I have done a backup of the router settings. I assume restoring from the backup cfg file would work and would make it easier!?
Retired_Member - Short answer: Yes! (But new release also seemed to solve some other issues.)
Try a reset. Yes as a last resort. Something I normally do however most users shouldn't, however for some, its a last resort. I ran my RBR50 with v38 loaded and never saw any internet disconnects. Zero. However I manually update FW and factory reset. I'm now using v40.
Yes you can load the saved backup file. I would reset and set up from scratch. See if the system remains online. Of so, then apply your backup from file.
GreyBat wrote:The modem is Technicolor TC4350. Definitely no router involved!
As I mentioned, I would rather not factory reset except as last resort due to time taken to reset all the reserved addresses. However, I have done a backup of the router settings. I assume restoring from the backup cfg file would work and would make it easier!?
If its up and working fine. I would skip the factory reset unless the issue crops up again. Kind of like "don't poke a sleeping bear". If its working, I'd leave it. Just my thoughts.
GreyBat wrote:The modem is Technicolor TC4350. Definitely no router involved!
As I mentioned, I would rather not factory reset except as last resort due to time taken to reset all the reserved addresses. However, I have done a backup of the router settings. I assume restoring from the backup cfg file would work and would make it easier!?
Retired_Member- Short answer: Yes! (But new release also seemed to solve some other issues.)
Thanks...Good luck
There are others in here that know better but would rather lead people down rabbitt holes. Perhaps showing off their 'knowledge of all things' or being paid by the number of posts.
It's your network and your time.
