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Forum Discussion

GreyBat's avatar
GreyBat
Aspirant
Nov 21, 2019
Solved

RBR50 - Unexplained Internet Disconnect

  • GreyBat's avatar
    GreyBat
    Nov 22, 2019

    Thanks for all the helpful suggestions. For now, I will follow plemans advice and hope the problem doesn't resurface. If it does, then its likely a reset and backout of new firmware.

GreyBat's avatar
GreyBat
Aspirant
Nov 21, 2019

The modem is Technicolor TC4350. Definitely no router involved!

 

As I mentioned, I would rather not factory reset except as last resort due to time taken to reset all the reserved addresses. However, I have done a backup of the router settings. I assume restoring from the backup cfg file would work and would make it easier!?

 

Retired_Member - Short answer: Yes! (But new release also seemed to solve some other issues.)

Retired_Member's avatar
Retired_Member
Nov 21, 2019
GreyBat wrote:

The modem is Technicolor TC4350. Definitely no router involved!

 

As I mentioned, I would rather not factory reset except as last resort due to time taken to reset all the reserved addresses. However, I have done a backup of the router settings. I assume restoring from the backup cfg file would work and would make it easier!?

 

Retired_Member- Short answer: Yes! (But new release also seemed to solve some other issues.)

Thanks...Good luck

 

There are others in here that know better but would rather lead people down rabbitt holes. Perhaps showing off their 'knowledge of all things' or being paid by the number of posts.

 

It's your network and your time.

  • GreyBat's avatar
    GreyBat
    Aspirant
    Nov 22, 2019

    Thanks for all the helpful suggestions. For now, I will follow plemans advice and hope the problem doesn't resurface. If it does, then its likely a reset and backout of new firmware.

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Nov 22, 2019

      Please try a factory reset with the newer FW version to confirm it would resolve it. If not, then revert back. 

      I haven't seen any disconnects with my RBR50 with v40 loaded. 


      Also be aware of this: https://kb.netgear.com/000061420/RBR50-RBS50-Firmware-Version-2-3-5-34-Hot-Fix

       

      Good Luck. 

      GreyBat wrote:

      Thanks for all the helpful suggestions. For now, I will follow plemans advice and hope the problem doesn't resurface. If it does, then its likely a reset and backout of new firmware.

       

      • Retired_Member's avatar
        Retired_Member
        Nov 22, 2019
        FURRYe38 wrote:

        Please try a factory reset...................

         

         

        Factory reset is for lost password

         

    • GreyBat's avatar
      GreyBat
      Aspirant
      Nov 24, 2019

      For completeness, I should say that I have done a manual update to V40 mainly to see whether it helped with device renaming. It didn't! But it doesn't seem to have broken anything either.

       

      (Apologies in advance if this incurs the wrath of Retired_Member !)

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Nov 25, 2019

        Did you factory reset the RBR after updating to v40 or just updated and continue? I have v40 loaded however I haven't had a chance to check the device naming issue has of yet. I do performe resets and setup from scratch with my routers. I'll check this today after work. 

        GreyBat wrote:

        For completeness, I should say that I have done a manual update to V40 mainly to see whether it helped with device renaming. It didn't! But it doesn't seem to have broken anything either.