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Forum Discussion
RBR50 - Wi-fi doesn't have a valid IP configuration
I have an RBR50 system with 1 satellite. Most of my devices work just fine. However, two Windows machines connect to the Wi-fi but state there's no internet. When I go through the troubleshooter, ...
JWK1969 wrote:I have an RBR50 system with 1 satellite. Most of my devices work just fine. However, two Windows machines connect to the Wi-fi but state there's no internet. When I go through the troubleshooter, I get the error in the subject.
Can you capture a screenshot of this error message and attach it? (click on the "Browse" button in the lower left).
A little bit of history would be interesting - unclear if this is a new Orbi set-up for example, if these are new Win 10 systems or long time used and recently updated ones.
"Wi-fi doesn't have a valid IP configuration"
This could indicate a lot of things - could be wireless adapter driver issues, could be Windows went bullocks with it's network detection, could be crappy Internet "security" garbage. but almost certainly it's not an Orbi issue.
First thing (after removing any 3rd party Internet security stuff - and strictly stick with what Microsoft does provide) I would try is to remove the adapter driver via "Device Manager", then locate your wireless device, right-click, and choose Uninstall. If available, check Delete driver software for this device and click OK. Following a reboot, WIndows will install the default drivers again. Worth at this point to fetch the actual drivers from Windows Update, from the computer vendor driver site, and if these are Intel WiFi adapters use the Intel® Driver & Support Assistant
If this does not cure, reset TCP/IP. Search for cmd and run the "Command Prompt" as administrator (mandatory!). Then om the C:\> prompt, execute
netsh winsock reset
netsh int ip reset
Close thre cmd window, and reboot.
One of the Windows systems (both are Win10) has been used on the Orbi in the previous installation (I recently moved and have hooked up the Orbi to a new modem/ISP) and there was never an issue. The other is new to the Orbi system.
And here's a little bit of other odd information. One of the two PCs is my work PC, and when I brought it home and opened the lid (I didn't shut it down) it was able to access the internet just fine, except that Outlook could not send messages. When I rebooted...it gave me the error again.
If other devices work with the Orbi system and these are the only two that don't, then something on these PCs needs to be looked at.
