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Forum Discussion
RBR50 / RBS50 / UK / Virgin meda - Satellite drops connection
I have a RBR50 connected to my virgin media router, with a sattelite positioned at the opposite corner of the house, the satellite connects ok and gives me 100mb download speeds which is perfect, but...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try enabling Beamforming and MIMO(MIMO may or may not be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).
One User Experience/Configuration:
https://community.netgear.com/t5/Orbi/Most-Stable-Orbi-Configuration/m-p/1941087/highlight/true#M97026
billypatel wrote:I have a RBR50 connected to my virgin media router, with a sattelite positioned at the opposite corner of the house, the satellite connects ok and gives me 100mb download speeds which is perfect, but the satellite randomly disconnects, cycles round the colours and then eventually reconnects after about 10 minutes or a restart , this happens around once every 45 minutes.
I appreciate this is probably lacking in information to help diagnose, where can i start to try and get to the bottom of this? any help to get my kids off my back, due to the virus we have been homeschooling and the kids laptops losing connection is causing me a world of pain, please help! :)
What additional info do you need from me to help solve this?
using 2 routers in your network is not always the best setup
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktopfor additional help this may be of use:
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
How do i know which channels are unused for 5ghz?
I ran this on my mac and it says that channel 161 is best for 5ghz, but the orbi only has 36,40,44,48.
Load up and install a wfi analyzer in a pad and you can check with this app to see whos using what.
WiFi Analyzer, Net Analyzer, NG WiFi Analytics, or Ubiquity's WiFiman are some apps to check out.
billypatel wrote:How do i know which channels are unused for 5ghz?
FURRYe38 wrote:Load up and install a wfi analyzer in a pad and you can check with this app to see whos using what.
WiFi Analyzer, Net Analyzer, NG WiFi Analytics, or Ubiquity's WiFiman are some apps to check out.
billypatel wrote:How do i know which channels are unused for 5ghz?
and in 5 minutes this will change
Ya you only get 36 thru 48 to pick from on Orbi systems. 161 and those higher channels are used by the wirelss backhaul on Orbi systems.
