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Forum Discussion
RBR50 / RBS50 intermittent routing problem
I've had my Orbi setup for about 10 months and, with exception of it being a nightmare to setup (it doesn't play well with Sonos), it's worked fairly reliably. Over the first 8-9 months It needed a r...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
Is the Orbi system operating in Router or AP mode?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite
Any Wifi Neighbors near by? If so, how many?
Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).
One User Experience/Configuration:
https://community.netgear.com/t5/Orbi/Most-Stable-Orbi-Configuration/m-p/1941087/highlight/true#M97026
I haven't.
Router Firmware Version is V2.7.2.104 and no updates are offered.
As per my original post - I'm using a Virgin Media Superhub.
I am not double-natting my config. The Superhub is in Modem Mode and Orbi is in Router Mode.
My home is no more than mid-sized, two story. As per my original post - the satellites are approx 10m apart.
There's about 5 other WiFi networks in the area but all very low strength. Given that the WiFi backhaul is meant to run on a different frequency space to client WiFi, it always shows as a '5g, good' connection and the RBS50A never has any bother routing to RBR50 or RBS50B, it's only RBR50 and RBS50B that struggle to go in the other direction on occasions, this doesn't seem relevant.
I refused to sign up to Armor and Circle so both are disabled.
Daisy Chain, Fast Roaming and IPv6 are all already disabled.
I'll try turning 20hz mode off but, again, I don't see this as being a signal error as my client devices can always reach the Router or Satellite they are connected to and get out to the WAN. This is only an issue with routing to devices connected to one particular satellite when another device has connected to a different satellite or router in the same mesh.