NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
RBR50 5.0Ghz not working and satellites stopped connecting
Hello. I've had a look around but can't see anything that seems to correlate directly to this problem. Setup = RBR50 router, 2x RBS50 and 1x RBS50Y satellites Connneted via Wi-Fi, not hard...
Has a factory reset and setup from scratch been performed since last FW update?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
I have not done a factory restore since fw upgrade, was hoping to avoid but was next step in the absence of a diagnosis. I have backed up the config. I wanted to pinpoint a reason to understand what had gone wrong and for future reference, rather than just doing a full restore as a starting point.
Whilst I understand the other questions you've asked, they are largely redundant due to:
"Was all working perfectly well before - incredible speeds and coverage. Full green on the network map"...so these aren't initial setup concerns. It was absolutely 100% previous, but something has changed to cause the current issue.
Still helps us to know what you have, regardless. Anything is possible when it comes to orbi.