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Forum Discussion
Solved
RBR50 admin password reset problem
Hopefully somebody will be able to help me here. I had an RBR50 and one satellite and had been working perfectly fine for years. Could access the admin system through a web browser or via the Orbi a...
Thanks to all that responded. The problem is resolved.
The issue was as plemans said a corrupted saved file. I still don't understand how I could access 192.168.1.1 through a browser and it accept the password though, but hey that is the support analyst in me.
In case this helps anybody else, this is what I did to recover.
Firstly, I took screen dumps of each page of the admin index using lightscreen portable. Luckily the router was just failing rather than failed.
I was about to start again from scratch when i actually found the backup I took immediately after I installed the first RBR50 5 years ago. This greatly reduced the time to set everything back up as it was on the old router. Still a pain to sort out the IPs but that was to be expected.
Checked the mobile devices and I was able to log in to the Orbi app successfully. So everything was fine, or so I thought.
Everything seemed to be fine except that I couldn't access my Serviio server from any devices. I tried all sorts including completely deleting and re-installing Serviio. No good.
I plugged the old RBR50 back in to see if I missed something but it didn't work there either.
Checked the ports that should be forwarded for Serviio, no difference.
This lead me to the Windows firewall on my PC.
IMPORTANT SAFETY TIP
When looking at opening the ports in the Firewall I found that they were open on the Private network. When checking the network in Windows 11 I found that changing the router altered the network from PRIVATE to PUBLIC!
Why the hell it should do that I have no idea but manually altering it back to PRIVATE in the Network and internet settings page on the PC. Solved it.
So my tip is ensure that you check that the network connection remains the same after swapping one Router out for another.
If you do factory reset, you can always do a very simple install and see if it works on both app/browser and if it doesn't then just use your backup. If it does, you know something in the backup is causing issues
Thanks to all that responded. The problem is resolved.
The issue was as plemans said a corrupted saved file. I still don't understand how I could access 192.168.1.1 through a browser and it accept the password though, but hey that is the support analyst in me.
In case this helps anybody else, this is what I did to recover.
Firstly, I took screen dumps of each page of the admin index using lightscreen portable. Luckily the router was just failing rather than failed.
I was about to start again from scratch when i actually found the backup I took immediately after I installed the first RBR50 5 years ago. This greatly reduced the time to set everything back up as it was on the old router. Still a pain to sort out the IPs but that was to be expected.
Checked the mobile devices and I was able to log in to the Orbi app successfully. So everything was fine, or so I thought.
Everything seemed to be fine except that I couldn't access my Serviio server from any devices. I tried all sorts including completely deleting and re-installing Serviio. No good.
I plugged the old RBR50 back in to see if I missed something but it didn't work there either.
Checked the ports that should be forwarded for Serviio, no difference.
This lead me to the Windows firewall on my PC.
IMPORTANT SAFETY TIP
When looking at opening the ports in the Firewall I found that they were open on the Private network. When checking the network in Windows 11 I found that changing the router altered the network from PRIVATE to PUBLIC!
Why the hell it should do that I have no idea but manually altering it back to PRIVATE in the Network and internet settings page on the PC. Solved it.
So my tip is ensure that you check that the network connection remains the same after swapping one Router out for another.
Glad you got it working!
You might mark it solved so others aren't still trying to fix it.
The private/public has been an issue before with windows detecting a new connection as it defaults to public connection to try to protect the user.
You might even try reinstalling the firmware on your old system. Maybe it was a corrupt setting causing instabilities with it.
Thanks. Marked as closed as suggested.
Firebird56 wrote:IMPORTANT SAFETY TIP
When looking at opening the ports in the Firewall I found that they were open on the Private network. When checking the network in Windows 11 I found that changing the router altered the network from PRIVATE to PUBLIC!
Why the hell it should do that I have no idea but manually altering it back to PRIVATE in the Network and internet settings page on the PC. Solved it.
This occurs because to Windows, even though you used the same SSID as before, there are different internal identifiers and so Windows treats it as a different wireless network and defaults it to Public.
Thanks for explanation as to why.
What strikes me as being odd is that a company that is making a big thing about Windows 11 being about safety and security should default to a public network.
I realise that this is not the place for such a debate however.
That is actually the security measure. when its marked as a public network, network discovery features are disabled.
